Frequently Asked Questions

Frequently Asked Questions
What Kind of wireless router is in the Airstream Smart and Airstream Connected system?
How do I apply for the Customer Council?
How is the travel trailer exterior length measured?
I have a problem with my Airstream. What should I do?
Do you offer customisation on Airstreams?
Where is Airstream located?
When and Where was Airstream founded?
When did the Airstream factory move to Ohio?
How much does an Airstream cost?
How do I find my nearest Airstream dealer?
What is the warranty term for a new Airstream?
What are the red numbers I see on some Airstreams?
How long does it take to build an Airstream travel trailer?
How many vintage Airstreams are still being used today?
Where can I find parts books and owner’s manuals?
Help! I lost my manual. Can I find a copy online?
What Kind of wireless router is in the Airstream Smart and Airstream Connected system?

The Airstream Smart Control and Airstream Connected system uses a Peplink BR1 Mini mobile router that comes equipped with a 2.4Ghz 802.11n single channel Wi-Fi radio. This protocol has a maximum throughput of 72.2 Mbps per second at 20 Mhz.

What is the difference between Airstream Smart Control and Airstream Connected?

Airstream Connected is the same 4G LTE connectivity found in Airstream Smart Control, but does not include the integrated remote control and monitoring system.

Both Airstream Smart Control and Airstream Connected have companion mobile apps to simplify router management, locate your Airstream, feature integrated checklists to make Airstreaming easier, along with customer service and support resources. Read more about Smart Control Technology here, and more about Airstream Connected here.

How do I apply for the Customer Council?

Starting in 2019, we select a key group of Airstreamers to serve for one year on our Customer Council and share their thoughts, frustrations, ideas, and hopes for Airstream products and the brand as a whole.

If you’re an Airstreamer and have unique experience and insight to share, we’d love to see you apply for the board. Fill out the form here and tell us a little more about yourself. Once we’ve received your application, we’ll follow up with next steps.

How is the travel trailer exterior length measured?

All Airstream Travel Trailer exterior lengths are measured from the center of the hitch to the end of the rear bumper. While most of the model floor plan names indicate the trailer length, please see each floor plan specifications page to view the exact dimensions.

I have a problem with my Airstream. What should I do?

We’re sorry to hear it, but we’re sure we can help. Please contact Airstream Customer Support at [email protected]

Do you offer customisation on Airstreams?

Due to the large volume of Airstream caravans and touring coaches we build, we do not offer customisation. You can personalise your interior décor to suit your tastes.

Where is Airstream located?

Our headquarters is located at 420 W. Pike St. (State Road 274), Jackson Center, Ohio, 45334. Headquarters includes several buildings on both sides of the street.

Jayco Corporation Pty have 4 official distributors in Australia found on the Find a dealer page.

When and Where was Airstream founded?

Wally Byam founded Airstream in 1931 in Culver City, California. After experimenting with building travel trailers that made camping much more comfortable than rugged, Wally rented a building and opened a small travel trailer factory. The factory has moved since then, but that’s where Airstream was born.

Read more about Airstream’s history here, and more about Wally’s personal history here.

When did the Airstream factory move to Ohio?

Airstreams were originally built in California, but by 1952, the company had outgrown their space. Rather than stay out west, Airstream founder Wally Byam scouted locations in the midwest where the company could grow and contribute to a community. That year, Airstream officially called Jackson Center, Ohio home.

Read more about Airstream’s history here, and more about Wally’s personal history here

How much does an Airstream cost?

The prices vary based on the size, floor plan, and the features we build in. You should also talk to your Airstream dealer about what the final price of your Airstream could be.

How do I find my nearest Airstream dealer?

Use our dealer locator here: https://www.airstreamaustralia.com.au/find-a-dealer/

And when you need to refer back to it, you can find it in the top right corner of every page of our website.

What is the warranty term for a new Airstream?

Talk to your Airstream dealer for further details on warranty coverage. If you need help finding your dealer, start here

What are the red numbers I see on some Airstreams?

Back in the early days of the Wally Byam Caravan Club International, each Airstream that traveled with the caravan was given its own unique number. You can read more about the original caravans and the Airstream numbers here.

You can also give your Airstream its own unique, official name using our registry here.

How long does it take to build an Airstream travel trailer?

It takes approximately 350 hours to build each and every travel trailer. Why? Because we build the right way, even if it’s not the easiest or fastest way. Learn more about our process and how we ensure quality meets our own personal standards here.

How many vintage Airstreams are still being used today?

75% of the hundreds of thousands of Airstream travel trailers we’ve made since 1931 are still roaming the highways all over the world. How? We build them to build not just a lifetime, but for generations and generations to come. Read more about quality story here.

Where can I find parts books and owner’s manuals?

Our Document Archive includes parts books for all Airstream models from 1998

through the present model year. Our Manuals page includes owner’s manuals from 2001 through the present model year.

We recommend consulting the manual for your Airstream to see what parts you need first. Find your manual here.

Help! I lost my manual. Can I find a copy online?

You sure can. Search our Manuals page and download what you need.

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